A student, parent or member of the public who wishes to submit a complaint or grievance regarding a violation of the Americans with Disabilities Act (ADA), Section 504 or Title II related to the accessibility of any official EEACS web presence that is developed by, maintained by, or offered through EEACS, third party vendors and/or open sources may complain directly to a school administrator, or the EEACS webmaster. The initial complaint or grievance should be made using Website Accessibility Complaint/Request Form, however, a verbal complaint or grievance may be made. When a school administrator or the EEACS webmaster receives the information, they shall immediately inform the Website Compliance Coordinator.
Whether or not a formal complaint or grievance is made, once EEACS has been notified of inaccessible content, effective communication shall be provided as soon as possible to the reporting party to provide access to the information. The Complainant should not have to wait for the investigation of the complaint to be concluded before receiving the information that he/she was unsuccessful in accessing.
Complaints should be submitted in writing, via email, or by completing the website complaint form. To file a complaint or grievance regarding the inaccessibility of EEACS public website content the complainant should use the website contact form.
A formal ADA non-compliance complaint should include the following:
Date of the Complaint
Description of the problem encountered
Web address or location of the problem page
Contact information in case more details are needed (email and phone number)
The complaint or grievance will be investigated by the Website Compliance Coordinator or another person designated by the CEO or Designee. The student, parent, or member of the public shall be contacted no later than five (5) working days following the date the Website Compliance Coordinator receives the information. The procedures to be followed are: